Workflow library

Pre-built workflows your team can use immediately in Outlook

Browse starter packs and individual workflows for repeatable client emails. Use approved messaging, included attachments, and correct recipients without rebuilding the email every time.

Use directly inside Outlook. No rebuilding required.

Client Services
Customer Success
Executive
HR
Legal
Operations
Sales

Need more than reusable templates? Compare template tools vs complete Outlook workflows.

Best place to start
Starter Packs

Start with a curated set of workflows for common client processes.

Individual workflows

Choose one workflow when you want to standardize a specific client email right away.

Account Opening Confirmation

Confirm a new investment account has been opened and provide funding and setup instructions.

Client Services
Other
Annual Coverage Review Invitation

Invite an existing insurance client to schedule their annual coverage review.

Client Services
Operations
Annual Inspection Scheduling

Notify a tenant of an upcoming annual property inspection with proper advance notice.

Operations
Annual Review Summary

Follow up after an annual review meeting with a written summary and agreed-upon next steps.

Client Services
Other
Appointment Confirmation

Confirm a patient appointment with preparation instructions and check-in details.

Operations
Client Services
Beneficiary Update Confirmation

Confirm a beneficiary designation update and emphasize the importance of keeping designations current.

Client Services
Operations
Billing Statement Delivery

Deliver a medical billing statement with payment options and financial assistance information.

Other
Operations
Candidate Rejection

Send a professional and warm candidate rejection with the door left open for future opportunities.

HR
Certificate of Insurance Delivery

Deliver a Certificate of Insurance to a client for use with a third party or certificate holder.

Client Services
Operations
Change Order Request

Submit a change order request for client approval when project scope or cost changes.

Operations
Claims Documentation Request

Request supporting documentation from a client to advance an open insurance claim.

Client Services
Operations
Client Handoff to Support

An example workflow to handoff a client to a support representative

Customer Success
Client Services
Closing Instructions + Wire Info

Send closing day logistics including location, funds needed, and a wire fraud warning.

Client Services
Sales
Cold Outreach Intro

An example workflow to reach out to a new lead with a short, value-focused intro

Sales
Contract Renewal Notice

Notify a client that their service contract is coming up for renewal and send the renewal agreement.

Operations
Client Services
Contractor Weekly Check-In

Send a weekly check-in to a placed contractor to confirm timesheets and address any concerns.

Operations
Coverage Lapse Warning

Warn a client of an imminent policy lapse due to non-payment and provide steps to reinstate.

Client Services
Operations
Customer Onboarding Kickoff

An example workflow to send a new customer an onboarding email with attachments

Customer Success
Client Services
Customer Quarterly Check-in

An example workflow to send a quarterly check-in email to a customer

Customer Success
Client Services
Demo Follow Up

An example workflow for a quick follow up to a client after a demo

Sales
Deposit Payment Instructions

An example workflow to send deposit payment details and booking next steps.

Sales
Client Services
Discovery Call Confirmation

An example workflow to confirm a travel planning call and outline the discussion topics.

Sales
Client Services
Document Request – Pre-Trip or Compliance

An example workflow requesting travel documents from clients before departure.

Customer Success
Client Services
Operations
Document Signature Request

An example workflow to send a document for signature

Legal
Sales
Customer Success
Final Trip Documents Delivery

An example workflow to send final travel documents and pre-departure reminders.

Client Services
Operations
Group Travel Coordination

Coordinate logistics and communicate details for a group travel booking.

Client Services
Sales
Hotel Upgrade Notification

Notify a client of a complimentary hotel room upgrade for their upcoming stay.

Client Services
Sales
Inspection Report Delivery

Deliver the home inspection report to a buyer and help them interpret the findings.

Operations
Insurance Client Onboarding

Welcome a new insurance client and guide them through their policy and next steps.

Client Services
Operations
Insurance Referral Request

Ask a satisfied client for referrals after a renewal or positive service interaction.

Client Services
Operations
Internal Weekly Update

An example workflow to send a weekly update to your team

Executive
Operations
Interview Confirmation

Confirm an interview with a candidate, including details and preparation tips.

HR
Investment Proposal Delivery

Deliver a personalized investment proposal to a wealth management prospect or client.

Client Services
Other
Invoice Delivery

Deliver an invoice to a client with payment instructions and project context.

Other
Operations
Job Candidate Follow-Up

An example workflow to send a Job Candidate Follow-Up

Executive
Operations
HR
Job Order Confirmation

Confirm a new job order with a client employer and set expectations for the search process.

HR
KYC Document Request

Request KYC or compliance documents from a wealth management client for account maintenance.

Legal
Operations
Lab Results Ready Notification

Notify a patient that lab results are available in the patient portal.

Operations
Client Services
Lease Renewal Notice

Send a lease renewal offer to a tenant with updated terms and a response deadline.

Operations
Lease Renewal Offer

Send a lease renewal offer to a tenant with updated terms and deadline.

Operations
Lease Violation Notice

Issue a formal lease violation notice to a tenant with a cure deadline and lease reference.

Operations
Lease Welcome / Move-In Instructions

Welcome a new tenant and provide move-in instructions, key pickup details, and portal setup.

Operations
Listing Agreement Delivery

Deliver the listing agreement to a seller client and explain next steps after signing.

Client Services
Sales
Maintenance Request Acknowledgment

Acknowledge a tenant maintenance request and confirm the scheduled service appointment.

Operations
Maintenance Request Status Update

Update a tenant on the status of their open maintenance request.

Operations
Meeting Confirmation + Agenda

An example workflow to confirm a meeting and preview the agenda

Sales
Customer Success
Client Services
Meeting Follow-Up + Action Items

Send a meeting follow-up with a recap and action items after a client meeting.

Operations
Client Services
Monthly OKR Updates Reminder

An example workflow to remind team that monthly updates are due.

Operations
Move-Out Instructions + Checklist

Provide move-out instructions, a condition checklist, and security deposit return timeline to a departing tenant.

Operations
NDA Signature Request

An example workflow to send a NDA agreement for signature

Legal
Sales
Executive
New Hire Onboarding Instructions

Send first-day and onboarding instructions to a new hire before their start date.

HR
New Patient Onboarding

Welcome a new patient and provide intake form instructions and appointment logistics.

Operations
Client Services
New Trip Inquiry Response

An example workflow to respond to a new travel inquiry and gather trip details.

Sales
Client Services
No-Show Follow-Up

Follow up with a patient after a missed appointment and make rescheduling easy.

Operations
Client Services
Offer Letter Delivery

Deliver an offer letter to a candidate and walk them through next steps after accepting.

HR
Offer Submission Confirmation

Confirm to a buyer that their offer has been submitted and explain the next steps in the process.

Client Services
Sales
Open House Invitation

Send an open house invitation with property highlights to prospective buyers.

Client Services
Sales
Payment Instructions + Invoice

An example workflow to send payment instructions and personalized invoice

Sales
Client Services
Payment Received Confirmation

Confirm receipt of a premium payment and provide next payment information.

Other
Operations
Payment Reminder – Trip Balance Due

An example workflow for reminding clients about trip balance payments.

Sales
Client Services
Placement Confirmation

Confirm a successful placement with a client employer and outline the guarantee period.

HR
Policy Cancellation Notice

Confirm a policy cancellation and provide any applicable refund details.

Client Services
Operations
Policy Change Confirmation

Confirm a mid-term policy change or endorsement has been applied to a client's policy.

Client Services
Operations
Policy Issuance Confirmation

Confirm to a client that their new insurance policy has been issued and is active.

Client Services
Operations
Policy Update Notification

An example workflow to send a policy update notification

Legal
Operations
HR
Portfolio Summary Delivery

Deliver a portfolio summary report to a wealth management client with performance context.

Client Services
Other
Post-Closing Follow-Up

Follow up with a buyer after closing to celebrate the milestone and provide move-in tips.

Client Services
Sales
Post-Trip Check-In

An example workflow to check in with clients after travel and gather light feedback.

Client Services
Customer Success
Post-Trip Follow-Up – Feedback or Thank You

An example workflow for thanking clients and gathering feedback after their trip.

Client Services
Customer Success
Prescription Refill Coordination

Update a patient on the status of their prescription refill request.

Operations
Client Services
Press or Launch Announcement Forward

An example workflow to send a Press or Launch Announcement Forward

Executive
Price Reduction Notification

Notify a seller client of a recommended or approved price reduction with market context.

Client Services
Sales
Prior Authorization Request Update

Update a patient on the status of their insurance prior authorization request.

Operations
Client Services
Professional Services Referral Request

Request a referral or testimonial from a client after a successful project delivery.

Client Services
Operations
Project Completion / Handoff

Communicate project completion, deliver final work product, and transition the client to ongoing support.

Operations
Project Kickoff Confirmation

Confirm a project kickoff meeting and share the agenda with the client.

Operations
Project Status Update

Send a weekly or monthly project status update with an attached report to a client.

Operations
Proposal / Scope of Work Delivery

Deliver a formal project proposal or scope of work document to a prospective client.

Client Services
Sales
Proposal Follow-Up

An example workflow to follow up after sending a trip proposal.

Sales
Client Services
Quarterly Review Meeting Invitation

Invite a wealth management client to their quarterly portfolio review meeting.

Client Services
Other
Quick Client Follow-Up

An example workflow to follow up with a client with light personalization

Customer Success
Client Services
Reference Check Request

Reach out to a professional reference on behalf of a candidate in the hiring process.

HR
Referral Letter to Specialist

Send a specialist referral letter to a patient with instructions and insurance information.

Operations
Client Services
Referral Request After Trip

An example workflow to ask a satisfied client for referrals after their trip.

Client Services
Sales
Regulatory Compliance Disclosure

Send a required regulatory or compliance disclosure to an insurance client.

Legal
Operations
Renewal Reminder + Quote

Send a renewal reminder with an updated quote ahead of policy expiration.

Client Services
Operations
Rent Reminder

Send a friendly rent reminder to a tenant before or on the due date.

Operations
Security Deposit Return Notice

Notify a former tenant of their security deposit return amount with an itemized statement.

Operations
Showing Appointment Confirmation

Confirm a property showing appointment with a buyer and provide preparation tips.

Client Services
Sales
Tax Document Delivery

Deliver year-end tax documents to a wealth management client with guidance on next steps.

Other
Operations
Team Travel Coordination

An example workflow to coordinate travel for team members attending an event

Operations
HR
Travel Insurance Recommendation

An example workflow to recommend travel insurance and explain available options.

Sales
Client Services
Travel Planning Questionnaire

An example workflow to send a planning questionnaire and collect client travel preferences.

Sales
Client Services
Trip Confirmation + Itinerary

An example workflow to confirm a client's trip details.

Client Services
Operations
Trip Proposal Delivery

An example workflow to send a travel proposal and itinerary options to a client.

Sales
Client Services
Trip Update – Change or Reconfirmation

An example workflow to notify clients of updated trip details.

Client Services
Operations
Visa & Entry Requirements Summary

Summarize visa and entry requirements for a client's upcoming international trip.

Client Services
Sales
Wealth Management Client Onboarding

Welcome a new wealth management client and walk them through the onboarding process.

Client Services
Other
Wire Transfer / Distribution Confirmation

Confirm a wire transfer or distribution has been processed from a client's investment account.

Other
Operations
How it works

Use a workflow inside Outlook without rebuilding the email manually

Standardize the full process, then let your team launch the same complete email whenever they need it.

01
Add a workflow

Add a workflow to Outlook so the full email process is ready to use right away.

02
Open it in Outlook

Launch it from the compose window where your team already works.

03
Review, fill, and send

Review the remaining fields, then send with the right message already in place.

Explore Solutions By Role

Human Resources

See how Toggles helps human resources teams standardize repeatable client emails in Outlook.

Sales

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Finance

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Customer Success

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Legal

See how Toggles helps legal teams standardize repeatable client emails in Outlook.

Client Services

See how Toggles helps client services teams standardize repeatable client emails in Outlook.

Operations

See how Toggles helps operations teams standardize repeatable client emails in Outlook.

Roll out the standard

Standardize this process in Outlook

Start with one workflow, then give your team the same approved message, recipients, attachments, and structure every time.