Hi tenant_first_name,

Thank you for submitting your maintenance request. We've received it and a service appointment has been scheduled. Here are the details.

REQUEST DETAILS

• Ticket Number: ticket_number

• Issue Reported: request_type

• Property: property_address

SCHEDULED SERVICE

• Appointment Date: scheduled_date

• Arrival Window: scheduled_time

A maintenance technician will arrive within the window above. Please ensure there is access to the unit at that time. If you are unable to be present, let us know in advance and we may be able to proceed with your permission — depending on the nature of the repair.

WHAT TO DO BEFORE THE APPOINTMENT

• Clear access to the affected area if possible

• Note anything specific about when the issue started or what symptoms you've observed — this helps the technician diagnose the problem faster

• If the issue worsens before the appointment date and becomes an emergency (e.g., flooding, no heat in winter, gas smell), call us immediately at me::phone

AFTER THE APPOINTMENT

You'll receive a follow-up confirmation once the work is complete. We'll note any findings or recommendations from the technician in your ticket record.

Thank you for letting us know right away — we take maintenance issues seriously and want to make sure your home remains comfortable. Reach us at me::phone with any questions.