No-Show Follow-Up
Follow up with a patient after a missed appointment and make rescheduling easy.
Includes required fields, attachments, and recipients
Takes <30 seconds. No setup required.
What this workflow standardizes
Operational outcomes
- Follows up with a contact who missed a scheduled meeting or appointment to reschedule.
- Missed appointment follow-up
- No-show reschedule request
- Client missed call follow-up
Fields your team can fill in
To
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Cc
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Subject
We Missed You, patient_first_name — Let's Reschedule
Hi patient_first_name,
We noticed you were unable to make your appointment with provider_name on missed_appointment_date at missed_appointment_time. We hope everything is okay — life happens, and we completely understand.
We'd love to help you get back on schedule. Keeping up with your care is important, and we want to make rescheduling as easy as possible for you.
RESCHEDULING OPTIONS
• Online: reschedule_link
• By Phone: me::phone (Monday–Friday, 8 AM – 5 PM)
If there was a specific reason you weren't able to come in — whether it was a scheduling conflict, transportation challenge, cost concern, or something else — please let us know. We may be able to help or make accommodations that make it easier for you to get the care you need.
WHY STAYING CURRENT WITH YOUR CARE MATTERS
We never want to be preachy, but we do care about your health outcomes. Preventive visits and follow-up appointments exist because catching issues early almost always leads to better outcomes. provider_name was looking forward to seeing you, and we want to make sure nothing important falls through the cracks.
Please note that missed appointments without 24-hour advance notice may be subject to a cancellation fee per our office policy. If that's a concern, please call us and we'll discuss your situation.
We hope to see you soon. Call us at me::phone anytime.
Workflow context
When to use this workflow
Use this workflow after a patient misses an appointment and the practice wants to make rescheduling clear and easy.
What this replaces
This replaces manually writing no-show emails, retyping appointment details, and using inconsistent rescheduling language.
Why teams standardize this email
Missed appointment follow-up should be prompt and neutral. A standard workflow helps staff communicate next steps without sounding punitive while keeping the message reviewable.
What Toggles handles
The workflow prepares the operational details your team should not have to rebuild by hand.
- Inserts the no-show follow-up email in Outlook
- Prompts for patient name, missed appointment date, missed appointment time, provider name, reschedule link, and phone number
- Adds a missed appointment subject line
- Keeps rescheduling instructions consistent
- Leaves the draft editable before sending
FAQ
Does Toggles reschedule the appointment?
No. Toggles prepares the follow-up email. Rescheduling happens through your scheduling system or link.
Can no-show policy language be added?
Yes. Staff can include approved policy language in the workflow or edit the draft before sending.
Is this automatically sent after a no-show?
No. Toggles workflows are user-initiated and reviewed before sending.
Email workflow audit
Make sure this is the right workflow to standardize first
Use the audit to compare repeatable Outlook emails by volume, risk, and complexity before choosing the first workflow for your team.
How it works
Use this workflow inside Outlook without rebuilding the email manually
Standardize the full process, then let your team launch the same complete email whenever they need it.
Add this workflow
Add this example to Outlook so the full email process is ready to use right away.
Install this workflow →
Open it in Outlook
Launch it from the compose window where your team already works.
Review, fill, and send
Review the remaining fields, then send with the right message already in place.
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Roll out the standard
Standardize this process in Outlook
Start with one workflow, then give your team the same approved message, recipients, attachments, and structure every time.
Helpful Resources
5 Everyday Email Tasks You're Wasting Time On (And How to Fix Them)
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Toggles for Outlook Quickstart Guide
A step-by-step guide for getting started with Toggles for Outlook.
Toggles Business Pro Quickstart Guide
A step-by-step guide for getting started with Toggles for Outlook for your team with Business Pro.