No-Show Follow-Up
Follow up with a patient after a missed appointment and make rescheduling easy.
Includes required fields, attachments, and recipients
Takes <30 seconds. No setup required.
What this workflow standardizes
Operational outcomes
- Follows up with a contact who missed a scheduled meeting or appointment to reschedule.
- Missed appointment follow-up
- No-show reschedule request
- Client missed call follow-up
Fields your team can fill in
To
Add recipients
Cc
Add recipients
Bcc
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Subject
We Missed You, patient_first_name — Let's Reschedule
Hi patient_first_name,
We noticed you were unable to make your appointment with provider_name on missed_appointment_date at missed_appointment_time. We hope everything is okay — life happens, and we completely understand.
We'd love to help you get back on schedule. Keeping up with your care is important, and we want to make rescheduling as easy as possible for you.
RESCHEDULING OPTIONS
• Online: reschedule_link
• By Phone: me::phone (Monday–Friday, 8 AM – 5 PM)
If there was a specific reason you weren't able to come in — whether it was a scheduling conflict, transportation challenge, cost concern, or something else — please let us know. We may be able to help or make accommodations that make it easier for you to get the care you need.
WHY STAYING CURRENT WITH YOUR CARE MATTERS
We never want to be preachy, but we do care about your health outcomes. Preventive visits and follow-up appointments exist because catching issues early almost always leads to better outcomes. provider_name was looking forward to seeing you, and we want to make sure nothing important falls through the cracks.
Please note that missed appointments without 24-hour advance notice may be subject to a cancellation fee per our office policy. If that's a concern, please call us and we'll discuss your situation.
We hope to see you soon. Call us at me::phone anytime.
How it works
Use this workflow inside Outlook without rebuilding the email manually
Standardize the full process, then let your team launch the same complete email whenever they need it.
Add this workflow
Add this example to Outlook so the full email process is ready to use right away.
Install this workflow →
Open it in Outlook
Launch it from the compose window where your team already works.
Review, fill, and send
Review the remaining fields, then send with the right message already in place.
Roll out the standard
Standardize this process in Outlook
Start with one workflow, then give your team the same approved message, recipients, attachments, and structure every time.
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