Maintenance Request Status Update
Update a tenant on the status of their open maintenance request.
Includes required fields, attachments, and recipients
Takes <30 seconds. No setup required.
What this workflow standardizes
Operational outcomes
- Sends a tenant an update on the status of an open maintenance or repair request.
- Repair status update
- Maintenance progress notice
- Work order status email
Fields your team can fill in
To
Add recipients
Cc
Add recipients
Bcc
Add recipients
Subject
Maintenance Update — Ticket ticket_number at property_address
Hi tenant_first_name,
I wanted to provide you with an update on your maintenance request. We know that waiting on repairs can be inconvenient, and I want to make sure you're kept in the loop.
REQUEST STATUS
• Ticket Number: ticket_number
• Issue: issue_description
• Property: property_address
CURRENT STATUS
• status_update
NEXT STEPS
• next_steps
We'll be in touch again once a service appointment has been scheduled or the repair has been completed. You'll also be able to see updates in real time through your tenant portal.
EMERGENCY ISSUES
If this issue has escalated into an emergency — for example, if it is now causing water damage, creating a safety hazard, or significantly impacting your ability to use the unit — please call us immediately at me::phone rather than waiting for the next scheduled update. We take emergency situations seriously and will respond accordingly.
Thank you for your patience. We appreciate your understanding and are working to resolve this as quickly as possible. Please reach out to me::phone with any questions.
How it works
Use this workflow inside Outlook without rebuilding the email manually
Standardize the full process, then let your team launch the same complete email whenever they need it.
Add this workflow
Add this example to Outlook so the full email process is ready to use right away.
Install this workflow →
Open it in Outlook
Launch it from the compose window where your team already works.
Review, fill, and send
Review the remaining fields, then send with the right message already in place.
Roll out the standard
Standardize this process in Outlook
Start with one workflow, then give your team the same approved message, recipients, attachments, and structure every time.
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Helpful Resources
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