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Post-Trip Check-In

Client Services
Customer Success

An example workflow to check in with clients after travel and gather light feedback.

Add this workflow to Outlook

Includes required fields, attachments, and recipients

Takes <30 seconds. No setup required.

What this workflow standardizes
Operational outcomes
  • Check in with clients after travel in a natural way before asking for referrals or reviews.
  • Post-trip check-in
  • Light feedback request
  • Welcome home follow-up
Fields your team can fill in
ClientFirstName
Destination
FeedbackPrompt
me::first_name
Workflow previewApplied workflow: Post-Trip Check-In
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Est. saved: 1 min 14 sec

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Subject

Welcome Back from Destination

Hi ClientFirstName,

Welcome back! I hope your trip to Destination was everything you expected.

When you have a moment, I'd love to hear FeedbackPrompt. Your feedback is always helpful and helps us make future trips even better.

No rush at all. Just reply whenever you have a chance.

Thanks again,
me::first_name

Workflow context
When to use this workflow

Use this workflow shortly after a client returns from travel and the advisor wants to check in, gather light feedback, and keep the relationship warm.

What this replaces

This replaces forgotten post-trip follow-ups, inconsistent feedback prompts, and one-off thank-you notes written from scratch.

Why teams standardize this email

Post-trip check-ins help travel teams learn what went well and preserve client relationships. A workflow makes the follow-up easier to send consistently.

What Toggles handles

The workflow prepares the operational details your team should not have to rebuild by hand.

  • Inserts the post-trip check-in email in Outlook
  • Prompts for client name, destination, feedback prompt, and advisor name
  • Adds a destination-specific subject line
  • Keeps the follow-up language warm and concise
  • Leaves the draft editable before sending
FAQ
Does Toggles collect feedback?

No. Toggles prepares the email. Feedback is collected through replies or your existing feedback process.


Can the advisor personalize the message?

Yes. The Outlook draft remains editable before sending.


Is this sent automatically when a trip ends?

No. Toggles workflows are user-initiated and reviewed before sending.

How it works

Use this workflow inside Outlook without rebuilding the email manually

Standardize the full process, then let your team launch the same complete email whenever they need it.

01
Add this workflow

Add this example to Outlook so the full email process is ready to use right away.
Install this workflow →

02
Open it in Outlook

Launch it from the compose window where your team already works.

03
Review, fill, and send

Review the remaining fields, then send with the right message already in place.

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Roll out the standard

Standardize this process in Outlook

Start with one workflow, then give your team the same approved message, recipients, attachments, and structure every time.

Helpful Resources

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Toggles for Outlook Quickstart Guide

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