Post-Trip Follow-Up – Feedback or Thank You Email Template & Workflow for Outlook
An example workflow for thanking clients and gathering feedback after their trip. Copy this ready-to-use Outlook email template, or use it as a reusable Toggles workflow with variables, recipients, attachments, and team sharing.
Free to try. No automatic sending - review every draft before sending.
Copy/paste template
Copy the post-trip follow-up – feedback or thank you email template
Use this once as a regular Outlook template, or launch the full Toggles workflow when you send it repeatedly.
What this template helps you avoid
Common email risks
- Missing required details
- Rewriting the same email manually
- Inconsistent wording across a team
- Forgetting attachments, links, recipients, or preparation notes
Fields your team can fill in
To
Add recipients
Cc
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Bcc
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Subject
We hope you enjoyed your trip to Destination
Hi ClientFirstName,
Welcome back! I hope your trip to Destination was everything you expected.
We’d love to hear how everything went — what you enjoyed most and anything we can improve. You can share quick feedback here: FeedbackLinkSubmit Feedback
Thanks again for choosing me::company. Sending a Tone thank-you after your trip.
me::full_name
me::job_title | me::company
📞 me::phone | ✉️ me::email
Workflow context
When to use this workflow
Use this workflow after a client returns from a trip and the advisor wants to thank them, request feedback, and keep the relationship warm for future planning.
What this replaces
This replaces ad hoc thank-you emails, forgotten feedback links, inconsistent sign-offs, and delayed follow-up after the trip is complete.
Why teams standardize this email
Post-trip follow-up supports retention and referrals. A standard workflow helps advisors reach out consistently while still giving them space to personalize the note before sending.
What Toggles adds beyond a normal Outlook template
Toggles inserts the workflow directly in Outlook, prompts for variables, prepares operational details, and keeps the draft editable before sending.
- Inserts the post-trip follow-up email in Outlook
- Prompts for client name, destination, feedback link, tone, and advisor details
- Adds a destination-specific subject line
- Keeps the message editable for a personal note
- Helps teams use a consistent feedback request across advisors
FAQ
Does this workflow collect feedback inside Toggles?
No. The workflow can include a feedback link, but feedback collection happens in the linked tool or form.
Can the advisor change the tone before sending?
Yes. This workflow includes a tone variable and the full Outlook draft remains editable.
Is this only for luxury travel agencies?
No. It works for any travel team that wants a repeatable post-trip thank-you and feedback process.