Customer Success

Support more customers with less effort

Customer Success teams are responsible for scalable, high-touch communication. Toggles for Outlook lets you send faster, personalize with ease, and standardize messaging so nothing slips through the cracks.

Automate customer comms

Send onboarding sequences, QBR invites, and renewal check-ins without starting from scratch. Templates, attachments, recipients, and subject lines are ready to go.

Personalize every interaction

Add a human touch without wasting time. Fill in names, links, renewal dates, and more automatically using variables and default values.

No training required

Toggles lives inside Outlook. There's no need to teach reps a new system or switch tools. Send more and support faster right from your inbox.

Guided rollout included

Start with your first 3 workflows

Send us examples like onboarding sequences, quarterly check-ins, renewal notices, or meeting follow-ups. We'll help turn your first 3 into reusable Outlook workflows for your team.

Book a guided rollout

Improve Response Time

Respond faster with prebuilt replies, reminders, and follow-up templates built for every stage of the customer journey.

Scale Personalized Touchpoints

Stay personal at scale. Automate the manual steps while still making each customer feel like a priority.

Keep Messaging Consistent

Ensure your whole team shares updates, answers questions, and sends reminders using consistent, up-to-date language.
Relevant customer success workflows

Common customer success emails your team can standardize

Give CSMs a faster way to send consistent onboarding, adoption, renewal, and customer follow-up emails directly inside Outlook.

OnboardingOften saves 5-10 minutes

Customer Onboarding Kickoff

Send a new customer an onboarding email with attachments and approved kickoff details.

What Toggles handles
  • Approved kickoff copy
  • Onboarding attachments
  • Customer variables
  • CS signature
View example
Check-inCommon CS workflow

Customer Quarterly Check-in

Send a quarterly check-in email to a customer.

What Toggles handles
  • Check-in structure
  • Customer-specific fields
  • Meeting CTA
  • Helpful links
View example
Demo follow-upOften saves 5+ minutes

Demo Follow Up

Send a quick follow-up to a client after a demo.

What Toggles handles
  • Demo recap
  • Relevant resources
  • Next-step CTA
  • Sales/CS signature
View example
MeetingsHelps standardize follow-through

Meeting Follow-Up + Action Items

Send a meeting follow-up with a recap and action items after a client meeting.

What Toggles handles
  • Meeting recap
  • Action items
  • Owner fields
  • Next steps
View example
RetentionHelps reduce missed steps

Contract Renewal Notice

Notify a client that their service contract is coming up for renewal and send the renewal agreement.

What Toggles handles
  • Renewal copy
  • Renewal agreement
  • Deadline fields
  • Stakeholder recipients
View example
ReferralUseful after successful outcomes

Professional Services Referral Request

Request a referral or testimonial from a client after a successful project delivery.

What Toggles handles
  • Referral ask
  • Client-specific context
  • Testimonial prompt
  • Branded close
View example
Starter pack

Start with the Customer Success Starter Pack

Use a curated set of onboarding, check-in, renewal, meeting follow-up, handoff, and billing workflows built for customer success teams working in Outlook.

Find the repeatable emails your Customer Success team should standardize first

Discover your potential savings.

Estimate how much time and labor cost your team can recover by standardizing repeatable Outlook emails with shared workflows.
Adjust your assumptions
10

Regular senders of structured Outlook emails.

25

Messages with repeated wording or structure.

6 min

Prep time before Toggles workflows.

min

66%

For structured emails with repeated details.

$40/hr

Salary, benefits, and overhead if known.

Pricing assumptionBusiness Pro uses 10 billable seats at $180/year, including the 5-seat minimum.

Toggles workflows are user-initiated inside Outlook. They help prepare repeatable emails with approved details, but they never auto-send messages.

Based on your inputs
Estimated annual value recovered
$34,320
Net annual value
$32,520
Projected hours recovered per year
858
Manual repeat-email cost per year
$52,000
Toggles annual cost
$1,800
ROI
1,807%

How this estimate is calculated

  1. Repeatable email volume x preparation time = manual email time.
  2. Manual email time x estimated reduction = hours recovered.
  3. Hours recovered x loaded hourly cost, minus Toggles cost = net value.
Start your first workflowBook a quick walkthrough

Deliver a better customer experience

Toggles helps Customer Success teams communicate clearly, respond faster, and keep customers engaged — without the manual effort. Try it for free or request a demo.