Customer Onboarding Kickoff Email Template & Workflow for Outlook
An example workflow to send a new customer an onboarding email with attachments. Copy this ready-to-use Outlook email template, or use it as a reusable Toggles workflow with variables, recipients, attachments, and team sharing.
Free to try. No automatic sending - review every draft before sending.
Copy/paste template
Copy the customer onboarding kickoff email template
Use this once as a regular Outlook template, or launch the full Toggles workflow when you send it repeatedly.
What this template helps you avoid
Common email risks
- Missing required details
- Rewriting the same email manually
- Inconsistent wording across a team
- Forgetting attachments, links, recipients, or preparation notes
Fields your team can fill in
To
Add recipients
Cc
Bcc
Add recipients
Subject
Welcome to product_name – Let's Get Started
Hi client_first_name,
I'm me::first_name, your Customer Success Manager at me::company_name. Excited to help get you onboarded!
To get started, here are a few resources and next steps:
Account Setup Guide: This will help guide you through setting up your new account and configuring it to your team's needs.
Required NDA: Please review and sign the attached NDA to ensure confidentiality and security.
Kickoff Call: Let's schedule a kickoff call to discuss your goals and how we can best support you. Please reply with your availability.
Please feel free to reach out anytime. Looking forward to working with you!
Best,
me::first_name
me::job_title
Workflow context
When to use this workflow
Use this workflow when a new customer is ready to begin onboarding and the customer success manager needs to send welcome language, setup resources, and initial next steps.
What this replaces
This replaces piecing together onboarding emails from prior accounts, manually attaching setup documents, and remembering to copy the account executive.
Why teams standardize this email
Onboarding sets expectations for the customer relationship. Standardizing the kickoff email helps teams introduce the CSM clearly, include required resources, and keep internal stakeholders aligned while preserving room for personalization.
What Toggles adds beyond a normal Outlook template
Toggles inserts the workflow directly in Outlook, prompts for variables, prepares operational details, and keeps the draft editable before sending.
- Inserts the onboarding kickoff email in Outlook
- Prompts for customer name and sender profile details
- Adds a product-specific welcome subject line
- Can CC the configured account executive
- Can include configured setup guide and NDA attachments
FAQ
Does Toggles create the onboarding plan?
No. Toggles prepares the kickoff email and can include approved resources. Your team still owns the onboarding plan and customer follow-through.
Can the CSM personalize the kickoff message?
Yes. The email opens as an editable Outlook draft before it is sent.
Can admins share this onboarding workflow with the team?
Yes. Teams can use shared approved workflows so onboarding emails stay consistent across CSMs.
Part of a starter pack
Explore the Customer Success Starter Pack
Give CSMs consistent Outlook workflows for onboarding, adoption check-ins, quarterly reviews, support handoff, renewal, and retention follow-up.